AI in Marketing Intelligence

  • Customer Journey Mapping using Machine learning SO.ai® . Scourge through historic data for accurate Lead Scoring and Predictive Marketing
  • Engage, Nurture, Qualify and Follow-up with leads through Email & Chat BOT. Arrive at meaningful industry and social media data for Account-Based marketing and Sales .
  • Predict caller intent and reduce escalations with Text & Speech Analytics.
  • Business Intelligence to gain audience insights and anticipate opportunities.
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AI in Digital Marketing

  • Automation, BI-Analytics combined with all aspects of digital marketing.
  • Customer Journey Modelling & creating the right awareness, stickiness to purchase model
  • Personalized Product Recommendations, knowing your customers’ buying habits can help you craft a more effective marketing strategy.
  • Customer Data & Accurate Targeting, AI collects user data, analyses it, and predicts future behaviour.

AI in BFSI / Financial Services & Products

  • Reduce Bad Loans using automated classification, predictive risk modelling, anomaly flagging & growth quantification using CIBIL Score, customers profile & Bank transactions
  • Automated end to end Loan Management
  • Paperless KYC and Onboarding
  • AI Enabled Compliance & Risk Management
  • Improve customer Satisfaction with Intelligent customer experience strategy
  • Customer Self-Service using Conversational Service Automation (CSA).
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AI in CRM

  • Reduce ticket volume with intelligent customer self-service.
  • Improved Personalization - next generation of personalized experiences by automated actions, predictive accuracy and customer journey
  • Identify support ticket trends and recommend best responses.
  • Automate Service Desk Operations with a Digital Service Agent.
  • Transcribe and analyze sales calls & activities to improve productivity
  • Sentiment analysis , evaluate the customer mind set and set priority of tickets
  • Sales process optimization to enable faster and more insightful sales conversion

AI in Insurance

  • Reduce ticket volume with intelligent customer self-service.
  • Improved personalization - next generation of personalized experiences by automated actions, predictive accuracy and customer journey
  • Identify support ticket trends and recommend best responses.
  • Automate service desk operations with a digital service agent.
  • Transcribe and analyze sales calls & activities to improve productivity
  • Sentiment Analysis , evaluate the customer mind set and set priority of tickets
  • Sales process optimization to enable faster and more insightful sales conversion
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AI in Hospitality, Timeshare, Membership Management

  • Personalized experience , accelerate upstream analysis & planning
  • Occupancy & Rate optimization to improve margins
  • Booking Engine & Staff Interaction, AI Fuelled Chat Bots create convenience for online reservations to be seamless and personalized
  • Customer feedback & NPS improvement
  • Reputation Management, parse reviews from social media to respond with highest urgency to negative reviews.
  • Competitive Analysis, using big data to provide context of customer movements through social media chatter and leverage demographic and local review data.

Case Studies

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Grow your business.

Creating the right business model requires you to combine data analytics, automation & optimum software development.

Synopsis

Automation and Analytics are the holy grail of SignOn, primarily focusing on problem solving.

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